Support & Troubleshooting

FAQs

• What kind of warranty/support do you provide?

  At Xybix, we have the best support and warranty in the industry. Not only do we have customer support representatives ready to help you whenever you need, we also have a 10-year to lifetime warranty in the event that your equipment needs repairs. 

  
  Support and troubleshooting information can be found here: https://www.xybix.com/troubleshooting

  Warranty information can be found here: 
  https://www.xybix.com/xybix-warranty 

• Who is the local contact for Xybix in my area?

  You can find the right person to contact for your state/province using the maps below. Click the maps to enlarge them for easier viewing.

  

  

   

• How do I setup and use my new Xybix furniture?

  You can find videos showing new users how to use their new Xybix equipment here: https://www.xybix.com/setting-up-your-new-desk 

• How long does it typically take to receive a new Xybix desk?

  Much like with pricing, this varies depending on how many desks you need, the type of desks you're ordering, how much design/installation work is involved with at your location, etc. The best way to get an accurate estimate is to contact your local sales team member in order to get an accurate estimate for your specific scenario.

• I'm having issues with my Xybix desk. Where can I find troubleshooting info?

  You can find a variety of videos and documents to help you solve most common issues here:
  https://www.xybix.com/troubleshooting
  
  If your issue is more severe, you can reach our customer service team at 1-800-788-2810 or at customerservice@xybix.com.