Premier Service: For a timely warranty solution, the Buyer will cooperate with the Xybix Customer Service Team. With guidance from Xybix, the Buyer agrees to perform basic troubleshooting tasks to determine the nature of the problem and to self-correct before on-site assistance can be provided. For simple replacements, Xybix will promptly ship parts to the Buyer.
Xybix will provide personnel for components that require on-site repair. These repairs will be performed during normal work hours as scheduled by the Xybix Customer Service Team. For repairs that have resulted from circumstances outside the warranty coverage, and/or the Buyer imposes conditions or restrictions that increase repair costs, the Buyer agrees to reimburse Xybix for resulting additional expenses. The Buyer agrees to dispose of old parts and packing materials. This warranty would not apply to circumstances that include normal wear and tear, damage, misuse, power surges, modifications, consumable items, mobile/tablet devices or software, or products shipped outside the United States.
Any repairs, substitute products, or replacements of equal or higher value used to resolve a warranty claim will in no way extend the applicable warranty period applied to the original product. Product repair or replacement is the Buyer’s exclusive remedy for all warranty solutions covered under this non-transferable warranty. Xybix makes no other express or implied warranties to any product except as stated above.
One Call: Instantly reach a helpful person to troubleshoot and track issues to resolution: 1-800-788-2810
A printable version of this warranty is available for download here.
