Case Study: Tri-Com Central Dispatch Center Offices

Tri-Com's Office Makeover: A Real-World Look at Upgrading Dispatch + Admin Spaces That Work Together

Background

Tri-Com Central Dispatch in St. Charles, Il averages over 130,000 calls per year and more than 98,000 dispatches per year. Their facility houses 6 console positions with two additional positions for training and back-up in the basement.

Their office space was outdated, and they were looking for a more connected and cohesive environment. In this case study, you’ll see how a two-phase makeover improved their workflow, space functionality, and cross-departmental collaboration.

This project was the result of strong collaboration between Tri-Com’s Deputy Director, LaToya, and Xybix Territory Manager, Amanda Schwartz. Since Tri-Com became a customer in 2020, Latoya and Amanda have built a trusted relationship, working closely to bring this vision to life with care, precision, and shared purpose.

The Plan: A Two-Phase Office Upgrade Focused on People and Flow

To meet the needs of different departments while creating a unified look and feel, the makeover was broken into two strategic phases.

Before and After Photos: Phase 1

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Before and After Photos: Phase 2

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The Designer:

Phase 1: Specialized Spaces for Key Roles

This phase focused on:

• Deputy Director’s Office
• CAD Administrator
• Training Coordinator
• Special Projects

Each office received a custom layout and storage solution, tailored specifically to how that individual works.

For example: The Training Coordinator needed space to host small sessions and manage materials.

The CAD Administrator benefited from highly organized desk storage to keep critical documentation accessible.

Initial Revisions:

Phase 2: Consistency and Collaboration Across Leadership Offices

Once Phase 1 was complete, Phase 2 tackled:

• Director’s Office
• IT Manager’s Office
• Administrative Coordinator’s Office
• QA/QI Department

The goal? Continuity.

Each space was designed to complement the already Xybix outfitted dispatch area by using similar materials, finishes, and functional design choices, while still accommodating the different workflows of these leadership roles.

Each phase also emphasized:

• Consistency across departments, giving the whole office a polished, cohesive look
• Improved layout logic, ensuring movement between departments felt natural and intentional
• Ergonomics and comfort, so every staff member could focus on their work without distractions

Results: A Thoughtfully Upgraded Office That Feels Unified and Works Better

Thanks to the phased approach, Tri-Com was able to keep operations moving while upgrading intelligently. Their new office layout:

• Supports better communication between dispatch and admin teams
• Reflects a professional, modern atmosphere for staff and visitors alike
• Provides each team member with a space that fits their individual work style and responsibilities

But the best part? Hearing directly from the people who live and work in the new space:

This wasn’t just a makeover. It was a transformation built on strategy, functionality, and the needs of real people doing important work.

Thinking About Upgrading Your Office? 

If your space isn’t supporting how your teams work, it might be time to explore a redesign. Like Tri-Com, you don’t have to do it all at once, and you don’t have to guess at the right setup. We can walk you through a phased approach that makes sense for your workflow, timeline, and budget.

Disconnected office spaces create real problems: inefficiency, frustration, and missed opportunities for collaboration.

Whether you're just starting to consider an upgrade or you're deep into planning, we're here to help guide your next step.