The Richardson 911 Communications Center continuously strives to improve its police service to its 90,000 citizens.
With 26 dispatchers, three call takers and three supervisors, the dispatch center works around the clock with absolute concentration and focus on the part of each individual to get the job done.
Recently, Richardson realized that improved ergonomics in the dispatch center could have a positive impact on their environment by increasing the health and well being of its dispatchers while on the job. As such, they decided to replace workstations with a total ergonomic solution from Xybix. The Xybix Design Team began with a design process to understand and define the ergonomic and other special requirements of the center. From there, Xybix delivered a custom solution based on their configurable X Series height adjustable furniture system. Brenda Moreland, the Communications Manager, was especially interested in the features Xybix had to offer such as, the climate control options as well as RollerVision. “I love that you can fit multiple screens and keyboards on these work surfaces as well as have ample storage for the CPUs.”
The Richardson Police Department worked extensively with Xybix’s Sales Rep and National Install Manager, Kelley Smith, who made useful suggestions about the equipment setup and pointed out potential problems with the choices they had made from a Xybix point of view. “I particularly like the professional feel and the amount of room we gained from the layout that Judi Jump, Xybix Director of Design, was able to provide for us,” states Brenda Moreland. “Our older furniture was made of metal which was loud as opposed to the modular panel system Xybix has to offer which provides noise reduction, sound absorption and space definition you need to enable maximum concentration for our staff.”
Prior to the Richardson install, the cable management and the ability to access the equipment for service was extremely inconvenient at best. “After upgrading to the new Xybix workstation, both of these issues were solved and operations are running much smoother now,” explains Brenda Moreland. The dispatcher’s workflow is more streamlined due to the convenient placement of components within their primary reach zone. In addition, the dispatch center has a cleaner, more open appearance leaving the dispatchers excited about their new work environment. Brenda Moreland states, “We really needed more space and Judi’s ideas were excellent with drawings and layouts that worked. Xybix was very accommodating and able to provide an effective resolution in a timely manner.”
“Xybix customer service had been nothing but helpful. If anything were to malfunction, Xybix sends someone out to take care of it right away,” says communications Manager. “Xybix strives to keep our customers happy and be professional at all times. Xybix’s customer services team works day in and day out to respond to every email or call that is placed to headquarters in order to make sure all customers are happy with their Xybix product.”
Ultimately, Brenda Moreland was pleased to find that the solution she preferred for his dispatch center was actually the least costly. The cable management and ability to add more screens has benefited the Richardson Police Department in a very positive way. Brenda Moreland is very happy with her Xybix work stations and looks forward to doing business again in the future. She would highly recommend this product and stands behind her decision to continue to work with Xybix as an industry leader.