Erie County Police, Buffalo NY

Better Ergonomics in a New Dispatch Center

The Erie County Communications Center continuously strives to improve its police service provided to about one million people within the community.

With ten Sheriffs’ dispatchers, 20 Buffalo Police Department dispatchers, 40 911 call takers and 16 EMS dispatchers working around the clock, a productive facility focused on each individual getting the job done efficiently is a requirement.

Erie County wasn't aware of height adjustable tables when they turned to Xybix to instruct and guide them through the installation of 48 workstations in their new communications center.

Paul Gajewski, 911 Deputy Director and one of the selection committee members, was impressed with both the set up and the aesthetics of the workstations themselves. “We are a fairly conservative communications center, and the Xybix workstations have given us a very pleasing environment as well as a professional feel. This new building and the workstations have created a fresh start for our employees and enhanced the appreciation for their responsibilities and what they do each day for the community.”

Paul was pleased to select a quality product that was both durable and attractive. He was particularly impressed with the height adjustable RollerVision, as well as the cable management and organization throughout the workstations themselves. His selection committee was happy with the final outcome, and employees were pleased with ergonomically correct consoles offering better form, function and health.

Paul counted on Xybix to know the ropes and offer assistance through a smooth and successful install of the project. “The drawings were key to the project and really helped depict how the room was going to be set up,” he said. “There were small spaces to account for so the designers were faced with a space challenge. I put my faith in Xybix and they pulled through."

Kelley Smith, Xybix project installation manager, came in with his team and worked diligently to get Erie County up and running quickly so as not to disrupt the functionality of the center. During the process, many surrounding counties came to check out the new center and appreciated the conservative yet professional feel that was accomplished. As a result, these counties later installed similar Xybix systems, thereby bringing their centers up to the new standard established by Erie County.

The dedicated, friendly and hard working people at Xybix that Erie County worked with -- including Kelley Smith/install manager, Judi Jump/head designer, Ken Carson/VP sales, Bill Haines/sales rep and Jenn Lewis/customer service -- made this project an enjoyable success story. The entire team's willingness to help made for a very positive and productive experience for the customer. “I have no complaints; we were treated fairly and Xybix helped us achieve a state-of-the-art communications center,” concluded Paul.

When Erie County needed to make a few modifications with higher walls due to acoustics, Xybix responded quickly. A month later, when new and improved hand controls became available, Xybix installed improved flush mount hand controls for the workstations which were retrofitted efficiently with no disruption. Once you are a customer with Xybix you are always a customer with Xybix; we intend to look after you through the years to come!